Frequently Asked Questions
Why is regular maintenance of my franking machine important?
Regular maintenance prevents premature wear, extends the service life of your machine, and ensures optimal readiness for use. Through professional cleaning, inspection, and calibration, we make sure your franking machine operates reliably at all times and postage is applied correctly.
How do I order maintenance for my franking machine
First, enter your customer number and the 3D number (without spaces) of your franking machine in the corresponding fields. After entering the details, the flat-rate price for maintenance of your machine model will be displayed and you can submit the order directly to our service team.
If your franking machine is serviced by one of our contract partners, their contact details will appear automatically. In this case, you have the option to request a non-binding maintenance offer directly.
Where can I find my 3D number?
The 3D number is a 10-digit number printed on every franking impression from your machine. It begins with the letters "3D" and is located next to the Data Matrix code.
How long does maintenance take?
As a rule, the entire maintenance process – including collection, execution, and return shipment – takes a maximum of one week. Should it exceptionally take longer (e.g. due to parts availability), we will of course inform you in advance.
Where is the maintenance of my machine carried out?
- PostBase Mini: Maintenance is carried out in our certified central workshop. We handle the complete process – from collection to return shipment.
- PostBase Classic and PostBase Vision: Maintenance is carried out directly on site by our certified FP service team.
How does maintenance in the central workshop work?
After placing the online order, we arrange for the collection of your machine by our logistics partner. In the central workshop, your franking machine is fully inspected, cleaned, and repaired if necessary. It is then sent back to you ready for operation.
How can I track the status of my maintenance?
As soon as your machine has arrived with us, you will receive a status confirmation by email. After maintenance is completed, we will inform you about the return shipment with a tracking link so you can see at any time when the device will arrive with you.