To ensure your order reaches you quickly and safely: Please verify your customer details during checkout using your customer number and postcode.

FP customer service

Do you need advice? Help with a technical problem? Or are you looking for information on mail processing? Here you will find helpful service offers and information.

With Francotyp-Postalia, you benefit not only from more than 90 years of experience in the field of mail processing, but also from the largest service and sales network in the industry. This enables us to guarantee short response times - after all, customer proximity is our top priority.

Hotline helps with technical problems

We want to provide you with the best possible support in your work with our products and solutions for mail communication. On the following pages you will find exciting service offers that you can take advantage of for our hardware and software solutions as well as our services. These include attractive financing offers as well as our telephone hotline, which provides you with fast and competent help with questions and problems.

Current info on postage and rates

We also compile current and interesting service information about mail processing for you. For example, there is a glossary in which you will find an explanatory overview of the most important terms related to mail communication. With postage and rate tables, we keep you up to date on postage values at all times. And in the download area, you will find various brochures and operating instructions, for example.




Service offers

From the service hotline to financing solutions, you will find exciting service offers here.


Service information

Current rate and postage tables are available under Service information, as well as a comprehensive glossary.


Customer service

Customer service answers questions about the company and helps you with error messages or technical issues.