Complaints & Returns
Wrong product? Something not working? At FP, our goal is always to offer you the best possible quality. Here you will find all information about complaints and returns.
Complaints
You can use the complaints process if you have purchased an original FP product and there were problems during use or it is defective. In this case, you can fill out our complaints form and send it back to us together with the product.
IMPORTANT: Please note that we only accept products
that were purchased within the last 12 months.
Complaints process:
- Download our form and fill it out.
- Package the product and enclose the completed form.
- Send us the package and we will take care of the processing.
Returns
You can use the returns process if, for example, you accidentally purchased the wrong product or changed the machine model and your products are no longer compatible.
IMPORTANT: The packaging must not be opened or labeled.
The products must have been purchased within the last 12 months.
We do not accept unpaid or cash on delivery shipments.
Returns process:
- Download our form and fill it out.
- Package the product and enclose the completed form.
- Send us the package and we will take care of the processing.