To ensure your order reaches you quickly and safely: Please verify your customer details during checkout using your customer number and postcode.

FAQs | Frequently Asked Questions

On the following pages, we have compiled the most frequently asked questions and answers for you and organized them clearly by topic.

What happens next if I decide on the postage meter test?

Below you will find the most important information about the free postage meter test

Is the test really free?

Yes, you only have to pay for the postage of your letters.

What happens next if I decide on the postage meter test?

We will contact you shortly and send you a customer form. As soon as we have all the necessary information from you, we will register the machine with Deutsche Post AG and send it to you. This usually takes three weeks.

What happens if I do not want to keep the PostBase Mini postage meter after 14 days?

Then send the machine back to us. You must cover the return postage yourself.

What type of phone connection do I need?

With our postage system, you can load via network and the internet. If you do not want that, we will be happy to advise you.

Can I connect the PostBase Mini myself?

Yes, but if needed we will of course be happy to help you by phone.

How much does the PostBase Mini cost if I want to buy it after 14 days?

If you choose our PostBase Mini postage meter, we will be happy to make you a favorable offer. Alternatively, you can rent the PostBase Mini from EUR 24.30* per month (all-in rental without consumables).

What additional costs are incurred for operating the postage meter?

You only have to pay the costs for consumables (ink) and a fee for our Teleporto service - i.e. postage loading via modem - of EUR 6* per month. Alternatively, we offer you a pay-per-click contract, in which you pay EUR 7.50* per loading process. If you rent or conclude a service contract, the Teleporto service is included.

Do you have any questions or would you like advice on our trial offer?
We will be happy to help you!

* All prices plus statutory VAT and delivery. The terms and conditions of Francotyp-Postalia Vertrieb und Service GmbH apply.

Do you have any further questions?

If we have not yet answered your question, you can contact us below and we will get back to you as soon as possible.

  • Our customer service by phone

    0800 3 72 62 68

  • Send us an email

    info@francotyp.com