FAQ - Provision of new rate tables as of 01/01/2025
Franking machines
Which machines are affected?
Which machines are affected?
The update with new rate tables is required for all FRANKIT franking systems in order to comply with the Deutsche Post AG regulations on the use of an up-to-date price/product list. New rate tables will be made available for download via the central PostBase server from week 50.
What fees are charged for a new rate table?
What fees are charged for a new rate table?
All customers with active freeTarif update contracts will receive the new rate tables free of charge. Provision is also free for franking systems delivered after 01/11/2024. Otherwise, the conditions in the current price list apply to the provision of new rate tables. Fees for other customers or franking systems can be found in the current price list.
What happens if there are more than two price changes in a calendar year?
What happens if there are more than two price changes in a calendar year?
As a rule, in recent years we have had two or three significant tariff adjustments by Deutsche Post AG (DPAG). Should DPAG make further tariff adjustments within a year that require FP to provide new rate tables, a fee of 49 euros or 29 euros for PostBase Mini will be charged for each additional activated rate table.
How can I avoid the costs of permanent postage changes?
How can I avoid the costs of permanent postage changes?
With the freeTarif update contract, FP offers all franking machine users the option of protecting themselves against charges for rate table adjustments for a small monthly fee. For the duration of the contract, we provide you with all tariff updates without separate charges – completely regardless of the number of postage changes in the respective calendar year. Information on the terms and conditions for freeTarif update contracts can be found here.
Are all machines charged separately?
Are all machines charged separately?
The stated fee applies to each machine that downloads and activates a new rate table. Customers with multiple machines therefore receive a separate invoice for each installed machine, since the new rate table is available in each individual machine.
Are there any exceptions?
Are there any exceptions?
For new rate tables provided in the first 2 months after a new franking machine is put into service, the flat fee is not charged as a goodwill gesture.
When will affected customers receive their invoice?
When will affected customers receive their invoice?
Customers receive the invoice shortly after downloading or activating the rate tables in the franking machine. All customers with an FP freeTarif update contract do not receive an invoice.
There was only one tariff adjustment in the year. Do I get my money back or half the amount back?
There was only one tariff adjustment in the year. Do I get my money back or half the amount back?
No, in this case there is no entitlement to reimbursement.
What applies in years without tariff adjustments? Will I still receive an invoice?
What applies in years without tariff adjustments? Will I still receive an invoice?
No, if there are no new rate tables, we also do not charge a flat fee beyond the normal FP Basic or pay-per-click fees!