FAQs | Frequently Asked Questions

By “customer-specific consumables” we mean your own customer material (business paper, envelopes, inserts) that can be provided for printing or shipping, or procured by us.

If customer-specific insertion materials are provided by you, they must be tested for machine processing capability before production begins. At least 100 test samples should be available for each material type. Your materials must be delivered on time before production begins for each order, including a production reserve of eight to ten percent for possible reprints.

To ensure the smooth feeding of inserts such as flyers, price lists or brochures, they must meet the following requirements.

• Basis weight: 45 g/m² to 170 g/m²
• Maximum thickness per insert: 2 mm (depending on flexibility)
• Dimensions (min.) W x H: 130 mm x 80 mm
• Dimensions (max.) W x H: 220 mm x 110 mm
• Pre-folded inserts in final format as roll fold
• The inserts must not be nested into one another.
• The inserts must not stick together and must be stacked neatly.

• Basis weight: 45 g/m² to 170 g/m²
• Maximum thickness per insert: 2 mm (depending on flexibility)
• Dimensions (min.) W x H: 130 mm x 80 mm
• Dimensions (max.) W x H: 220 mm x 305 mm
• If applicable, pre-folded inserts as roll fold
• The inserts must not be nested into one another.
• The inserts must not stick together and must be stacked neatly.

Other formats (for example return envelopes or giveaways) can also be machine-fed or manually fed depending on their characteristics. However, they must first be tested in detail.