1. The bonus points program is operated by Francotyp-Postalia Vertrieb und Service GmbH (FP). It is an additional reward and is aimed at our customers who order in the login area of the online shop. Partner companies, employees, or their relatives are not eligible to participate. If customers do not participate, no claim arises to an alternative reward.
2. Bonus points for an order are granted in the amount shown in each case (e.g. in the checkout area). Special promotions are possible. FP reserves the right to correct points that have been calculated incorrectly due to system errors. The points expire after 3 years.
3. Bonus points are redeemed by the customer for the rewards offered. Payment in cash or a discount deduction from the invoice is not possible.
4. If rewards are sold out, they will be replaced by rewards of as similar value as possible.
5. Rewards that have already been sent and that were improperly ordered, for example due to a cancellation, must be returned to FP carriage unpaid. Bonus points from cancelled deliveries will be deducted again.
6. Delivery of the reward is free of shipping costs. Rewards are usually delivered within 10 working days.
7. An exchange of the rewards, e.g. if not liked, is not possible.
8. FP assumes no warranty for the rewards delivered. In the event of complaints relating to the delivered reward (incorrect delivery, defects, etc.), please contact the reward supplier directly. The enclosed delivery and return slip must be retained for this purpose.
9. The vouchers offered in the rewards program are subject to validity, please note.