Bonus points program
Information about our bonus points program
Dear customers,
Thank you very much for your loyalty and active use of our bonus points program. Today we would like to inform you transparently about an upcoming change.
Due to long-term technical challenges, we will unfortunately discontinue our previous bonus points program. It is important to us that you can continue to make the best possible use of the benefits you have already collected – that is why we have planned a clear and fair transition for you.
What happens next:
- Until 31/03/2026, you can continue to collect bonus points in our shop as usual.
- Until 30/06/2026, you have the opportunity to redeem your collected points for attractive rewards.
The bonus points program ends on that date, and any points not redeemed by then will expire.
The rewards available until 30/06/2026 can be found further down on this overview page. Please note that rewards cannot be ordered directly through the shop.
Reward orders & questions about your points balance
To order rewards or if you have any questions about your current bonus points balance, please contact us by email at: onlinemarketing@francotyp.com
To help us process your request quickly and smoothly, please provide the following information:
- Your email address
- Your customer number
- The desired delivery address
- The desired reward product
At the same time, we are already reviewing the introduction of a new bonus program with which we would also like to offer you attractive benefits in the future. Of course, we will keep you informed in good time.
Thank you for your trust, your loyalty, and your understanding.
We regret the inconvenience caused and look forward to continuing to offer you added value in the future.
Kind regards
Your FP Shop Team
Reward products
Liquid error (sections/custom-liquid line 56): comparison of String with 0 failedBonus points rules
1. The bonus points program is operated by Francotyp-Postalia Vertrieb und Service GmbH (FP). It is an additional benefit and is intended for our customers who place orders in the login area of the online shop. Partner companies, employees, or their relatives are not eligible to participate. If customers do not participate, no claim to an alternative benefit arises.
2. Bonus points for an order are granted in the amount stated in each case (e.g. in the checkout area). Special promotions are possible. FP reserves the right to correct points calculated incorrectly due to system errors. Points expire after 3 years.
3. Bonus points are redeemed by the customer for the rewards offered. Payment in cash or a discount deduction from the invoice is not possible.
4. If rewards are sold out, they will be replaced by rewards of as nearly equal value as possible.
5. Rewards already shipped that were ordered incorrectly, e.g. due to a cancellation, must be returned to FP carriage unpaid. Bonus points from canceled deliveries will be deducted again.
6. Delivery of the reward is free of shipping charges. The rewards are usually delivered within 10 business days.
7. An exchange of the rewards, e.g. if you do not like them, is not possible.
8. FP assumes no warranty for the rewards delivered. In the event of complaints in connection with the delivered reward (wrong delivery, defects, etc.), please contact the reward supplier directly. The enclosed delivery and return slip must be kept for this purpose.
9. Please note that the vouchers offered in the reward program are subject to validity.